/* 智语云客服 · 公共样式（week1 最小版） */
*{margin:0;padding:0;box-sizing:border-box}
body{font-family:"PingFang SC","Microsoft YaHei","Segoe UI",sans-serif;background:#f3f5f9;color:#1f2937;font-size:14px}
a{color:inherit;text-decoration:none}
/* ===== app-shell：整页锁一屏，内部区域各自滚动 ===== */
html,body{height:100%}
body{overflow:hidden}
.app{display:flex;height:100vh;height:100dvh;overflow:hidden}

/* ===== 侧边栏 ===== */
.sidebar{width:210px;background:#fff;border-right:1px solid #e5e7eb;padding:20px 12px;position:sticky;top:0;height:100vh;height:100dvh;flex-shrink:0;display:flex;flex-direction:column;overflow-y:auto}
.logo{font-size:17px;font-weight:700;color:#2563eb;padding:0 8px 16px;border-bottom:1px solid #f0f0f0}
.logo small{display:block;font-size:11px;color:#9ca3af;font-weight:400;margin-top:3px;letter-spacing:1px}
.nav{margin-top:14px}
.nav-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;color:#4b5563;font-size:14px;cursor:pointer;margin-bottom:2px;user-select:none}
.nav-item:hover{background:#f3f4f6}
.nav-item.active{background:#eef4ff;color:#2563eb;font-weight:600}
.nav-item .ico{width:20px;text-align:center;font-size:15px}
.side-note{margin-top:auto;padding:12px 10px 0;border-top:1px solid #f0f0f0;font-size:11px;color:#9ca3af;line-height:1.7}

/* ===== 主区域：flex 列向，头尾固定、中间滚动 ===== */
.main{flex:1;padding:16px 22px;min-width:0;height:100vh;height:100dvh;display:flex;flex-direction:column;overflow:hidden}
.page-hd{display:flex;align-items:baseline;gap:14px;margin-bottom:14px;flex-wrap:wrap;flex-shrink:0}
.page-title{font-size:20px;font-weight:700}
.page-sub{font-size:12.5px;color:#6b7280}
.ver-tag{margin-left:auto;font-size:11.5px;color:#b45309;background:#fef3c7;border:1px solid #fde68a;padding:4px 12px;border-radius:20px}

/* ===== 全局店铺切换条 / 日期条 ===== */
.filter-bar{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid #e5e7eb;border-radius:10px;padding:9px 14px;margin-bottom:14px;flex-wrap:wrap;flex-shrink:0}
.filter-bar .fb-l{font-size:12.5px;color:#6b7280;font-weight:600}
.shop-tab{border:1px solid #d1d5db;background:#fff;border-radius:16px;padding:4px 14px;font-size:12.5px;color:#4b5563;cursor:pointer;user-select:none;display:flex;align-items:center;gap:6px}
.shop-tab:hover{border-color:#93c5fd}
.shop-tab.on{background:#2563eb;border-color:#2563eb;color:#fff;font-weight:500}
.shop-tab .dot{width:7px;height:7px;border-radius:50%;background:#22c55e}
.shop-tab.on .dot{background:#86efac}
.shop-tab .n{opacity:.7;font-size:11px}
.date-tab{border:1px solid #d1d5db;background:#fff;border-radius:8px;padding:5px 12px;font-size:12.5px;color:#4b5563;cursor:pointer}
.date-tab.on{background:#2563eb;border-color:#2563eb;color:#fff;font-weight:500}
.date-tab:hover{border-color:#93c5fd}
.refresh-btn{margin-left:auto;border:1px solid #d1d5db;background:#fff;border-radius:8px;padding:5px 14px;font-size:12.5px;color:#4b5563;cursor:pointer}
.refresh-btn:hover{background:#f9fafb}

.card{background:#fff;border:1px solid #e5e7eb;border-radius:12px;padding:18px}
.card h3{font-size:14.5px;font-weight:600;margin-bottom:14px;color:#111827;display:flex;align-items:center}
.card h3 .more{margin-left:auto;font-size:12px;color:#6b7280;font-weight:400}
.empty{padding:38px 0;text-align:center;color:#9ca3af;font-size:13px}
.loading{padding:38px 0;text-align:center;color:#9ca3af;font-size:13px}

/* ===== KPI ===== */
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:14px;flex-shrink:0}
.kpi{background:#fff;border:1px solid #e5e7eb;border-radius:12px;padding:16px 18px}
.kpi .k-l{font-size:12.5px;color:#6b7280}
.kpi .k-v{font-size:26px;font-weight:700;margin-top:6px;color:#111827}
.kpi .k-d{font-size:11.5px;margin-top:5px;color:#9ca3af}
.kpi .k-d b{font-weight:600}
.kpi.warn .k-v{color:#dc2626}
.kpi.good .k-v{color:#16a34a}

/* 分店铺小卡 */
.shop-cards{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:14px;flex-shrink:0}
.sc{background:#fff;border:1px solid #e5e7eb;border-radius:12px;padding:14px 16px}
.sc .sc-n{font-size:13px;font-weight:600;display:flex;align-items:center;gap:7px}
.sc .sc-row{display:flex;justify-content:space-between;font-size:12px;color:#6b7280;padding:4px 0;margin-top:4px}
.sc .sc-row b{color:#111827}

/* ===== 表格 ===== */
table{width:100%;border-collapse:collapse;font-size:12.5px}
th{text-align:left;color:#6b7280;font-weight:500;padding:8px 10px;border-bottom:1px solid #f0f0f0;font-size:12px;white-space:nowrap}
td{padding:9px 10px;border-bottom:1px solid #f6f6f6;white-space:nowrap}
tr:hover td{background:#fafbfd}
.rank{display:inline-flex;width:20px;height:20px;border-radius:6px;align-items:center;justify-content:center;font-size:11px;font-weight:700;background:#f3f4f6;color:#6b7280}
.rank.r1{background:#fef3c7;color:#b45309}.rank.r2{background:#f1f5f9;color:#475569}.rank.r3{background:#ffedd5;color:#c2410c}
.mini-bar{height:6px;border-radius:3px;background:#eef2f7;overflow:hidden;width:70px;display:inline-block;vertical-align:middle;margin-right:8px}
.mini-bar i{display:block;height:100%;border-radius:3px;background:#2563eb}
.shop-mini{display:inline-block;font-size:10.5px;background:#f5f3ff;color:#7c3aed;border:1px solid #ddd6fe;border-radius:4px;padding:1px 6px;margin-right:4px}

/* ===== 工作台：三栏撑满剩余高度，内部各自滚动 ===== */
.ws{display:grid;grid-template-columns:250px 1fr 280px;gap:14px;flex:1;min-height:0}
.conv-list{background:#fff;border:1px solid #e5e7eb;border-radius:12px;overflow:hidden;display:flex;flex-direction:column}
.conv-list .cl-hd{padding:12px 14px;border-bottom:1px solid #f0f0f0;font-weight:600;font-size:13.5px;display:flex;align-items:center}
.conv-list .cl-hd .cnt{margin-left:auto;font-size:11px;color:#9ca3af;font-weight:400}
.conv-scroll{flex:1;overflow-y:auto}
.conv-item{padding:11px 14px;border-bottom:1px solid #f6f6f6;cursor:pointer}
.conv-item:hover{background:#fafafa}
.conv-item.active{background:#eef4ff}
.conv-item .row1{display:flex;align-items:center;gap:6px}
.conv-item .name{font-weight:600;font-size:13px}
.conv-item .time{margin-left:auto;font-size:11px;color:#9ca3af}
.conv-item .msg{font-size:12px;color:#6b7280;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.shop-tag{font-size:10px;padding:1px 6px;border-radius:4px;background:#f5f3ff;color:#7c3aed;border:1px solid #ddd6fe;max-width:76px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
/* 会话状态徽章：等待计时（红）/ 已回复（绿） */
.wait-tag{font-size:10px;background:#fef2f2;color:#dc2626;border:1px solid #fecaca;border-radius:4px;padding:1px 6px;font-weight:600;white-space:nowrap}
.replied-tag{font-size:10px;background:#f0fdf4;color:#16a34a;border:1px solid #bbf7d0;border-radius:4px;padding:1px 5px;white-space:nowrap}

.chat{background:#fff;border:1px solid #e5e7eb;border-radius:12px;display:flex;flex-direction:column;overflow:hidden}
.chat-hd{padding:11px 16px;border-bottom:1px solid #f0f0f0;display:flex;align-items:center;gap:8px;font-weight:600;font-size:13.5px}
.chat-hd .sub{font-size:11.5px;color:#9ca3af;font-weight:400}
.chat-body{flex:1;padding:16px;overflow-y:auto;display:flex;flex-direction:column;gap:12px;background:#fafbfd}
.bubble{max-width:72%;padding:9px 13px;border-radius:10px;font-size:13px;line-height:1.65;word-break:break-all;white-space:pre-wrap}
.bubble.buyer{background:#fff;border:1px solid #e5e7eb;border-top-left-radius:2px;align-self:flex-start}
.bubble.agent{background:#2563eb;color:#fff;border-top-right-radius:2px;align-self:flex-end}
.bubble .bt{display:block;font-size:10.5px;opacity:.65;margin-bottom:2px}
.chat-foot{border-top:1px solid #f0f0f0;padding:12px 16px;background:#fff;font-size:12px;color:#9ca3af}

.panel{display:flex;flex-direction:column;gap:14px;min-height:0;overflow-y:auto}
.p-card{background:#fff;border:1px solid #e5e7eb;border-radius:12px;padding:15px}
.p-card h4{font-size:13px;font-weight:600;margin-bottom:11px;color:#111827;display:flex;align-items:center}
.p-card h4 .more{margin-left:auto;font-size:11px;color:#9ca3af;font-weight:400}
.kv{display:flex;justify-content:space-between;font-size:12.5px;padding:5px 0;color:#4b5563}
.kv b{color:#111827;font-weight:600}
.kb-quick li{list-style:none;font-size:12px;padding:8px 10px;background:#f9fafb;border:1px solid #f0f0f0;border-radius:7px;margin-bottom:7px;line-height:1.6;color:#374151;cursor:pointer}
.kb-quick li:hover{border-color:#bfdbfe;background:#f0f7ff}
.kb-quick li b{color:#2563eb;font-weight:600;display:block;margin-bottom:2px}
.kb-quick li .copy-tip{font-size:10px;color:#9ca3af;float:right}

/* ===== 按钮/表单 ===== */
.btn{border:none;border-radius:7px;padding:6px 14px;font-size:12.5px;cursor:pointer;font-weight:500}
.btn-primary{background:#2563eb;color:#fff}
.btn-primary:hover{background:#1d4ed8}
.btn-ghost{background:#fff;border:1px solid #d1d5db;color:#4b5563}
.btn-ghost:hover{background:#f9fafb}
.btn-danger{background:#fff;border:1px solid #fecaca;color:#dc2626}
.btn-danger:hover{background:#fef2f2}
.btn-sm{padding:3px 10px;font-size:11.5px}
input,select,textarea{border:1px solid #d1d5db;border-radius:8px;padding:7px 11px;font-size:13px;font-family:inherit;outline:none;background:#fff}
input:focus,select:focus,textarea:focus{border-color:#93c5fd}
textarea{resize:vertical}

/* 知识库表单 */
.kb-form{display:grid;grid-template-columns:1fr 1.6fr;gap:12px;margin-bottom:16px}
.kb-form .full{grid-column:1/-1}
.kb-form label{font-size:12.5px;color:#4b5563;display:block;margin-bottom:5px}
.kb-form .fld{display:flex;flex-direction:column}
.kb-form-actions{display:flex;gap:10px;justify-content:flex-end}

/* 弹窗提示 */
.toast{position:fixed;top:24px;left:50%;transform:translateX(-50%);background:#111827;color:#fff;font-size:13px;padding:9px 18px;border-radius:8px;z-index:99;opacity:0;transition:opacity .25s;pointer-events:none}

/* ===== app-shell 工具类：撑满剩余空间 + 内部滚动 ===== */
.flex-fill{flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden}
.scroll-y{overflow-y:auto;min-height:0;flex:1}
.toast.show{opacity:.95}

/* ===== 登录页 ===== */
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(160deg,#eef4ff,#f3f5f9)}
.login-box{background:#fff;border:1px solid #e5e7eb;border-radius:16px;padding:36px 40px;width:400px;max-width:92vw;box-shadow:0 8px 30px rgba(37,99,235,.08)}
.login-box .logo{font-size:22px;font-weight:700;color:#2563eb;border:none;padding:0}
.login-box .logo small{display:block;font-size:12px;color:#9ca3af;font-weight:400;margin-top:4px;letter-spacing:1px}
.login-box .tip{font-size:12.5px;color:#6b7280;line-height:1.8;margin:18px 0 20px;background:#f8fafc;border:1px solid #e5e7eb;border-radius:10px;padding:12px 14px}
.login-box label{font-size:13px;color:#4b5563;display:block;margin-bottom:6px}
.login-box input{width:100%;margin-bottom:16px}
.login-box .btn-primary{width:100%;padding:10px;font-size:14px}
.login-err{color:#dc2626;font-size:12px;margin-bottom:12px;display:none}

@media (max-width:1100px){
  /* 小屏降级：解除一屏锁定，恢复整页滚动，保证可用性 */
  html,body{height:auto}
  body{overflow:auto}
  .app{display:flex;height:auto;overflow:visible}
  .sidebar{position:static;height:auto}
  .main{height:auto;overflow:visible}
  .ws{grid-template-columns:220px 1fr;height:72vh;min-height:460px}
  .panel{display:none}
  .shop-cards{grid-template-columns:1fr 1fr}
  .kpis{grid-template-columns:1fr 1fr}
}